Contact Us
Have a question about our contemporary home collections, order logistics, or return framework? Our dedicated support infrastructure is available to assist you.
At ROOMG, customer accountability and corporate transparency are our foundational values. We maintain standard, verifiable digital and communication channels to ensure regulatory compliance and a secure consumer experience. We commit to reviewing and responding to all official customer inquiries within 24 to 48 business hours.
Direct Communication Nodes
Customer Support Email:
For order queries, tracking updates, and 30-day free return authorization requests.
Voice Interface (Hotline):
+61 485 986 669
Available for live voice verification and direct merchant-level consultations.
Corporate Identity & Headquarters
The brand ROOMG and website www.roomg.shop are maintained, owned, and legally operated by our verified parent organization:
Legal Corporate Name: AER RETAIL PTY LTD
Australian Company Number (ACN): 160 019 983
Australian Business Number (ABN): 55 160 019 983
Company Director: KATE GRANT
Corporate Legal Jurisdiction: Western Australia, Australia
Registered Office & Physical HQ:
Unit 1, 780 Canning Highway, Applecross, Western Australia, 6153, Australia
Customer Care Availability
Operating Hours: Monday through Friday, 9:00 AM – 5:00 PM (Singapore Standard Time / GMT+8).
Exclusions: Please note that our administrative networks are closed on weekends and officially recognized public holidays in Singapore and Australia.