Refund Policy

At ROOMG, we stand behind the functional design and honest description of our home flooring and decor collections. We provide a transparent, high-standard 30-Day Free Return Policy built to safeguard your consumer rights.

1. The Return Window

  • You have an absolute right to initiate a return request within 30 calendar days counting from the exact date the courier tracking network marks the item as "Delivered" to your address.

2. Eligibility Criteria for Returns

To maintain hygiene standards and fulfill return authorization parameters, items must comply with the following conditions:

  • The item must be in its original, unwashed, unaltered condition and completely free from pet hair, odors, dirt, or signs of household use.
  • The product must be enclosed within its original manufacturer packaging inserts and retain all factory tags intact.
  • Please note: Final sale items, promotional gift items, or custom-made products are not eligible for returns unless they arrive damaged or defective.

3. Return Shipping Fees & Restocking Cost Structure

  • Return Shipping Fees: $0.00 ( Free Returns). For all valid returns inside the 30-day window, ROOMG will issue a pre-paid digital shipping label via email. You will face zero return transport expenses.
  • Restocking Fees: $0.00. We do not levy administrative fees, processing penalties, or restocking charges on our consumers.

4. Step-by-Step Return Procedure

  1. Initiation: Email our dedicated support team at info@roomg.shop. Include your official order number (e.g., #ROOMG-1001) and clear photographic proof showing the product's condition.
  2. Label Receipt: Upon verification, our team will email you a downloadable, pre-paid return shipping label along with precise return shipping instructions.
  3. Handover: Securely box the item in its original packaging, affix the issued label, and hand the package to the designated courier outpost within 7 days of receiving the label.

5. Inspection and Refund Processing Timeline

  • Once your returned package arrives back at our logistics inspection station, our technicians will review the article within 3 business days to confirm compliance with original packaging specifications.
  • Upon approval, the refund request is triggered instantly. The financial refund will be processed back to your original payment mechanism (e.g., the exact Visa, Mastercard, or PayPal profile used at purchase) within 10 business days.
  • Note: Processing timelines may vary based on your local bank or credit card institution's standard clearance procedures.

6. Damaged, Defective, or Incorrect Deliveries

  • Please thoroughly inspect your parcel upon immediate arrival. If the product arrives with manufacturing defects, shipping damages, or a complete sorting error (wrong dimensions or variant), contact info@roomg.shop with photos within 48 hours. We will immediately expedite a free factory replacement or process a full refund at no cost.
  • Corporate Identity: ROOMG is an independent brand proudly owned and operated by AER RETAIL PTY LTD (ACN: 160 019 983), registered at Unit 1/780 Canning Highway, Applecross, WA, 6153, Australia.