Contact information
Welcome to ROOMG. Transparency and customer trust are our core operational principles. Below you will find our complete, verifiable corporate governance and contact details. We commit to responding to all official customer and regulatory inquiries within 24 to 48 business hours.
Corporate Legal Entity Details
The ROOMG brand and online storefront are owned, maintained, and legally operated under our parent corporate entity:
- Legal Corporate Name: AER RETAIL PTY LTD
- Australian Company Number (ACN): 160 019 983
- Australian Business Number (ABN): 55 160 019 983
- Company Director: KATE GRANT
- Official Registered Business Address: Unit 1, 780 Canning Highway, Applecross, Western Australia, 6153, Australia
Direct Customer Support Channels
For any product inquiries, order updates, logistics tracking, or post-purchase assistance, please connect with us via the channels below:
- Dedicated Customer Support Email: info@roomg.shop
- Official Support Hotline: +61 485 986 669
- Store Official URL: www.roomg.shop
Customer Service Availability
Our dedicated support team operates during the following hours to assist our international and Singaporean clientele:
- Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (Singapore Standard Time / GMT+8)
- Exclusions: Closed on weekends and officially gazetted public holidays in Singapore and Australia.